It's
simple.
Three steps. Free label. Refund guaranteed.
Submit your request online
Log in to your account, go to My Orders, click "Return a product" and tick the items you wish to send back.
Print & drop off
You instantly receive a prepaid return label by email. Print it, stick it on the parcel and drop it off at any Chronopost relay point or post office.
Free return — nothing to pay upfront.Credit note or refund
Once received, a credit note is automatically issued and sent to you by email. Prefer a refund? Simply reply to that email — that's all it takes.
Find a Chronopost relay
Over 15,000 drop-off points across France — convenience stores, tobacconists, post offices. Open evenings and weekends.
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